Frequently Asked Questions (FAQ)
Effective Date: August 1, 2024
General Questions:
Q: What is GolfGiftShop.com?
A: GolfGiftShop.com is your one-stop shop for golf-themed gifts and apparel. We offer a wide range of products including golf tee shirts, accessories, and the exclusive GolfBuddy® clothing line.
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@golfgiftshop.com or by phone at (855) 695 8285. Our support team is available Monday to Friday from 9:00 AM to 6:00 PM (EST) and Saturday from 10:00 AM to 4:00 PM (EST).
Ordering and Payment:
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Q: Can I cancel or modify my order?
A: Orders can be canceled within 24 hours of placement. To cancel or modify your order, please contact us at support@golfgiftshop.com as soon as possible.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Shipping and Delivery:
Q: What are your shipping options?
A: We offer Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days), and Overnight Shipping (1-2 business days). International shipping is also available to select countries.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $50 within the continental United States.
Q: What should I do if my package is lost or stolen?
A: If your package is lost or stolen, please contact our support team at support@golfgiftshop.com for assistance. We will help you resolve the issue with the carrier.
Returns and Refunds:
Q: What is your return policy?
A: We accept returns for defective or damaged items reported within 30 days of receipt. Customized items are non-returnable unless they are defective or damaged. For more details, please refer to our Return and Refund Policy.
Q: How do I return an item?
A: To initiate a return, contact our support team at support@golfgiftshop.com with your order number and reason for return. We will provide you with a return address and instructions.
Q: When will I receive my refund?
A: Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to your original method of payment.
Product Information:
Q: Are your products eco-friendly?
A: Yes, we prioritize sourcing products from suppliers that use eco-friendly and sustainable materials. We are committed to reducing our environmental impact and promoting sustainability.
Q: Do you offer gift wrapping?
A: Currently, we do not offer gift wrapping services. However, we ensure that all products are securely packaged for shipping.
Q: How can I find the right size for clothing?
A: Each product page includes a size guide to help you find the right fit. If you have any questions about sizing, please contact our support team.
Promotions and Discounts:
Q: Do you offer any discounts for first-time customers?
A: Yes, new customers can enjoy a 10% discount on their first order. Sign up for our newsletter to receive the discount code.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Discount codes cannot be combined with other offers or promotions.
Contact Us: For any additional questions or concerns not addressed in this FAQ, please contact us at support@golfgiftshop.com.
Rolth.com Technologies Corp.
4000 mill spring cir Building 4331
Oakwood, GA