Customer Service Policy

Effective Date: August 1, 2024

Customer Support Channels: At GolfGiftShop.com, we are dedicated to providing excellent customer service. You can reach our support team through the following channels:

Business Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 4:00 PM (EST)
  • Sunday: Closed

Response Time: We strive to respond to all customer inquiries as quickly as possible. Our standard response times are:

  • Email: Within 24 hours
  • Phone: Immediate during business hours
  • Live Chat: Immediate during business hours

Order Inquiries: For questions about your order, please have your order number ready and provide as much detail as possible. This helps us quickly locate your order information and provide accurate assistance.

Product Inquiries: If you have questions about a product, including sizing, materials, or availability, please contact our support team. We are happy to provide detailed information to help you make an informed purchase.

Complaint Resolution: If you are not satisfied with your shopping experience or have a complaint, please contact our support team. We take all feedback seriously and will work diligently to resolve any issues to your satisfaction.

Feedback and Suggestions: We welcome your feedback and suggestions for improving our products and services. Please feel free to share your thoughts with us via email at support@golfgiftshop.com.

Order Tracking: You can track your order status by logging into your account on our website or by using the tracking number provided in your shipping confirmation email. If you have any issues with tracking your order, please contact our support team.

Returns and Refunds: For information on returns and refunds, please refer to our Return and Refund Policy. Our support team is also available to assist you with the return process.

Contact Us: For any questions or concerns regarding our customer service policy, please contact us at support@golfgiftshop.com.

Rolth.com Technologies Corp.
4000 mill spring cir Building 4331
Oakwood, GA

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